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Complaint Procedure


EPC4London takes customer complaints seriously. It is our intention that all our surveyors will provide a first class service to the customers. If, for any reason, you have cause to complain, then this is the procedure that we will follow in dealing with the complaints.

  • In the first instance, you should contact the Mr. M Farhan at the address below or e-mail at complain@epc4london.co.uk .
  • Where contact is initially made orally, you will be asked to put the matter in writing, summarizing the grounds of your appeal.
  • When we have received your written summary of the complaint, we will reply in writing within seven days to inform you of our understanding to the circumstances leading to the complaint. We may invite you to make comments in relation to this.
  • Following an investigation into your complaint, which may include a re-inspection, we will write to you within further 28 days informing you of the outcome and advising you what action have been or will be taken. At this stage, it may be necessary for us to refer your complaint to our Professional Indemnity Insurance, who may call for further information. If this is the case and if it causes delay then we will advise you accordingly.
  • If you are dissatisfied with any aspect of our handling of your complaint, you should contact the Operational Director of EPC4London. Mr. Abdul Majeed, also at the address below or a.majeed@epc4london.co.uk , who will personally conduct a separate review of your complaint and contact you within 14 days to inform you of the conclusion of this review.
  • If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiation, and otherwise the complaint can be referred to the certification Scheme complaints handling procedure.



Address:

EPC4London
4 The Fairway
South Ruislip
HA4 0RT


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